At FILI Consulting, we differentiate ourselves by blending traditional change management with agile methodologies, delivering fast, sustainable results aligned with your organization’s vision for long-term success. We focus on connecting the human side of change with your business goals to ensure lasting transformation. Whether it's an ERP implementation, a merger and acquisition, or a shift in business processes, we don't just manage change—we make it work for the long haul. As your trusted partner, we are committed to creating meaningful, measurable impact that maximizes ROI and positions your organization for continued success. 

We bring extensive experience in driving a wide range of organizational, cultural, and digital transformations. Our expertise includes ERP implementations (e.g. Microsoft D365, SAP), mergers and acquisitions, and organizational transformations, where we have successfully led and delivered impactful change.

We provide both strategic consulting and end-to-end change management, offering a comprehensive approach that goes beyond just advising on change. We take ownership of turning strategies into actionable change plans, leading the development of change management initiatives, driving leadership alignment, and overseeing the hands-on implementation of systems and processes. We have the expertise to lead the entire transformation journey, from strategy to execution.  

We specialize in both large-scale organizational change and smaller, low-touch transformations. Our experience allows us to adapt strategies based on the scale and scope of the change, ensuring that both organizational-wide shifts and targeted departmental improvements are implemented smoothly and effectively. 

We use a combination of proven methodologies tailored to each client’s specific needs.  Some of these include: 

1. Prosci ADKAR – A well-established framework for change management that focuses on individual change and achieving successful outcomes by addressing Awareness, Desire, Knowledge, Ability, and Reinforcement. 

2. Agile Change Management – We apply Agile principles to ensure flexibility, iterative progress, and continuous feedback, allowing organizations to adapt quickly and efficiently as the change process unfolds. 

3. Kotter’s 8-Step Model – A structured approach to leading organizational change, which includes creating a sense of urgency, forming a guiding coalition, developing a vision, and embedding the change into the culture.

4. Project Management Frameworks – We integrate project management best practices to ensure that change initiatives are executed on time, within scope, and on budget. 

By blending these methodologies, we craft a robust, customized approach that aligns with your organization’s goals and ensures sustainable, measurable results. 

Yes, we have successfully led numerous change and transformation programs across the USA, Canada, and Europe. This extensive experience has equipped us with a profound understanding of cultural differences, enabling us to design and implement highly customized change solutions that drive success in diverse global markets. 

From my experience as a certified project manager (PM) and change manager (CM), it has been best practice to track the following Key Performance Indicators (KPIs) :

Employee Adoption Rate: Measures the percentage of employees using the new system or process.

Training Completion Rate: Tracks the percentage of employees who complete the necessary training for the change.

Employee Engagement: Assesses how engaged employees are with the change process (often through surveys or feedback).

Performance Impact: Measures the change’s effect on employee productivity or efficiency after implementation.

Resistance Levels: Tracks how much resistance or pushback the change initiative is encountering.

Communication Effectiveness: Measures how well change communications are being received and understood. 

We track progress through key performance indicators (KPIs), regular milestone reviews, and real-time feedback from stakeholders. By continuously measuring both qualitative and quantitative outcomes, we ensure the change process stays on track and delivers lasting results. 

We would be happy to share testimonials and recommendations. Feel free to explore SJ's professional background and client testimonials on the LinkedIn profile. 

Yes, we provide ongoing support after the change process to ensure long-term success. This includes monitoring progress, addressing any emerging challenges, and offering guidance to help reinforce the changes. Our goal is to ensure that the transformation is fully embedded and continues to deliver value well beyond the initial implementation. 

Our cost structure is flexible and tailored to the specific needs of each project. It typically depends on factors such as the scope of the change initiative, the complexity of the work, and the duration of the engagement. We offer both project-based pricing and retainer options to ensure the structure aligns with your goals and budget. Let’s discuss your specific needs during the introductory call, and we will provide a detailed proposal.